Match Solution ensures our clients to successfully integrate our software into their business environment. By providing comprehensive support services from installation to full implementation, users will realize the full power of our system.

System Installation

• On-site installation by our professional technician.
• Database server tuning and remote access server setup.

User Training

• In-depth training courses for end users in order to teach them how to use each module, perform data entry and operate the system on a daily basis.
• The administration training is oriented towards teaching administrator how to set up user account, user right, and general maintenance of the system.

Customer Support

• Support Desk: Support problems can be reported by telephone hotline support, facsimile or email. Support issues will be addressed by our customer care executives.
• On-site Support: Support services for problem solving or system debugging.
• On-line Support: In addition to on-site support, we offer on-line support via broadband internet for system maintenance.

Support & Maintenance

We provide a comprehensive Maintenance and Support Plan to our clients. We offer value-adding technical support to help clients gain the maximum benefits from their systems and to ensure our solutions are performed at the highest quality. A single point of contact will be assigned to each client, which enables our clients to enjoy high level customer care and more extensive services in the coming future.

IT Services

We have a strong team of System and Business Consultants to give advice to improve the business process and IT requirements. We provide a full range of solutions and services including systems integration, project management and customization in the aspects of functions, document/report formats, etc. We are committed in establishing a long-term relationship with our clients.